Live Chat
Contact
Shopping Cart
Currency
Language
English 
Arabic 
French 
None of these are hard, and all six are cheaper to settle before you pay than after your first renewal. Work down the list, write the answers into your supplier file, and you will be in better shape than most British small businesses are with their current host.
Pound Sterling sits in the currency selector at the top of every ElySpace page, next to US Dollar, Euro, Indian Rupee, Saudi Riyal and Bitcoin. The figure that matters, though, is the one your basket shows at my.elyspace.com immediately before you confirm the order, because that is the amount your card is charged. Read that screen rather than any marketing page, and if your finance team needs the charge to settle in GBP specifically, say so to billing before the first payment rather than after it.
ElySpace IT Services LLP is established in India, not in the United Kingdom, so how VAT appears on your invoice depends on your own registration status and on the arrangement agreed with our billing team. That is a conversation to have in writing, and to forward to whoever does your books, before money moves. A hosting page cannot decide your VAT treatment for you, and any host that tells you otherwise on a landing page is guessing about your business.
The UK GDPR and the Data Protection Act 2018 follow the person, not the hardware. If your enquiry form collects the name of somebody in Birmingham, that record is protected by UK law wherever it is stored, and ElySpace is bound by that law as your processor. Our data protection page sets out which regimes apply to us, what our role is on each type of record, and how to lodge a request or a complaint.
Ask, do not assume, and do not accept a flag on a homepage as an answer. ElySpace operates in more than one country, and the region an account sits in is a per-product question, so get it confirmed on a ticket before you order and check it again if you later change plan. If you have a contract, a tender or an insurance policy that carries a data residency clause, raise it at the quote stage rather than the week before go-live.
Nominet is the registry for .uk and .co.uk, and the registrant record held there is what proves the name is yours, not a line item on a hosting bill. Keep the registrant email at an address you control rather than a departed web designer's mailbox, keep it separate from your hosting login, and diary the expiry. You can register or move a name through our domain registration service, and the record still stays in your name.
Live chat and tickets run around the clock, and the people answering them work to Indian Standard Time. IST runs five and a half hours ahead of GMT and four and a half hours ahead of British Summer Time, so a message sent at nine in the morning in Manchester arrives in the middle of the Indian working day. That overlap is the practical reason to raise anything heavy, such as a migration window or a documentation request, during the British morning.
Britain moves to BST on the last Sunday in March and back to GMT on the last Sunday in October. Set the timezone explicitly in cPanel and in your CMS or your cron jobs and scheduled posts will drift by an hour twice a year.
Free migration is included, and you pick the switch-over slot. Book a Tuesday morning UK time rather than a Friday afternoon, so a full British working day is still available if anything needs a second look.
A .co.uk transfer is a Nominet IPS tag change, not the auth code dance you may know from .com. It catches out first-timers every week. Start it before the hosting cutover rather than on the day itself.
When a UK visitor asks what you hold on them, your processor has to help. Our published process acknowledges a request within 24 hours with a ticket number and aims to resolve it within 15 days.
Most British small business sites are a WordPress install, a handful of mailboxes and a domain someone set up years ago. Migrating that is a morning's work when the details are gathered first, and a fortnight of chasing when they are not.
Registrar login, the current host's cPanel or FTP credentials, and a written list of every mailbox in use. If you trade as a UK limited company, note the company number and registered office that must appear on the site.
Raise a migration ticket in the client area, attach the details, and name the UK date and time you want the switch to happen. Say up front if mail is business critical, because mailboxes need a different plan to files.
We copy files, databases and mail across and give you a temporary address to test on. Click through checkout, submit your own contact form, and send a test message to each mailbox before anything public changes.
Nameservers change at Nominet or at your registrar, and resolvers catch up over the following hours. Keep the old account running for a fortnight so nothing arrives at an address that no longer exists.
"Fast servers" tells a buyer nothing, so here are the parts by name. LiteSpeed Enterprise serves the pages, CloudLinux keeps each account's resources fenced off from its neighbours, and cPanel with WHM is the panel you log into. Imunify360 handles malware scanning and the web application firewall, JetBackup takes the snapshots, Softaculous installs WordPress and the rest, and Let's Encrypt issues the certificates. Storage is NVMe SSD and PHP 8 comes from EasyApache. If a competitor will not name these, ask why.
Two separate rules bite on a British website. UK GDPR and the Data Protection Act 2018 govern the personal data your site collects, meaning enquiry forms, customer accounts and order history. The Privacy and Electronic Communications Regulations govern cookies, analytics tags and marketing email, which is why your consent banner is really a PECR question rather than a GDPR one. Both are enforced by the Information Commissioner's Office, and any UK visitor can complain to the ICO directly. Because ElySpace is established in India, sending UK personal data to us is a restricted transfer, and the UK route for that is the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Ask us for the transfer documentation in writing before you sign anything an auditor may later want to see, and read how we handle data protection requests first.
Talk to a person first, not after the invoice. Ask about currency, about what your invoice will say, about the region your account will be provisioned in, and about the transfer documentation your compliance officer will want on file. Live chat and tickets are open around the clock, and the team works Indian Standard Time, which covers the whole British morning and afternoon.
That's probably enough from us, we'll let our customers do the talking and with over 2000 reviews on Trustpilot and Facebook, see for yourself why you can trust us to power your website.
1 year ago
I am a very satisfied customer ElySpace is an excellent hosting company. It provides fast live support and WhatsApp support. The service to its customers is a 5 star rating. Very efficient, helpful and understanding. Highly recommended. Thanks to the whole ElySpace team
2 years ago
I highly value Elyspace for their outstanding hosting and domain services. Their customer support is exceptional, making them a top choice for my clients.
Elyspace consistently delivers reliability and performance, earning my strong recommendation.
21 day ago
ElySpace provided seamless domain registration and hosting services. Their user-friendly interface are very nice and their excellent customer support made the whole experience enjoyable and hassle-free.
The Elyspace Team is Experienced. i will definitely recommend elyspace to everyone
90 days ago
Best platform where u can avail the services at affordable and cheapest prices . Have a support team friendly and having expertise in the field and resolves the issues at the earliest.. I will suggest everyone to connect With ElySpace if you have any issue regarding website or domain and Hosting
5 months ago
The best hosting company across india. Provides best , affordable plans at best possible prices Plus the team is always ready to help the newbies, The Team is well experienced & great.i really love their services
Highly recommended!
6 months ago
Elyspace stands out as one of the best hosting and domain service providers globally I've encountered in my career as a web developer. I purchase Elyspace's services , impressed by their excellent customer support and Services. Highly recommended!
Best Support!
1 day ago
Elyspace is a very nice company. They really care for their customers and prove to be helpful when you face any problems. The support team is very nice.
I would prefer Elyspace over platforms like ElySpace NameCheap and godaddy
Experienced Team!
2 Years ago
I have been using Elyspace as my web hosting service, and I couldn't be more pleased with their exceptional service.
The team at Elyspace is friendly and supportive, and goes above and beyond to ensure customer satisfaction. Thanks to ElySpace Team
Plans, terms and the current figure in your chosen currency all live in the store, where the basket shows exactly what you will be charged before you confirm. If you would rather settle the currency, invoicing and data protection questions first, open a ticket and we will answer them in writing.
Our migration team moves files, databases and mailboxes for you, and you pick the cutover slot in UK time. Send us the current host's details and the list of mailboxes, test everything on a temporary address, and only then point the nameservers. Compare what you get against our standard shared hosting plans and, if you sell online, against hosting built for online shops.
Browse plans in the store